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APMG-International Change-Management-Foundation Exam Syllabus Topics:

Topic
Details

Topic 1

Engaging and communicating with stakeholders, change Impact and Readiness, conducting change impact assessments, assessing organizational readiness for change, and identifying and managing resistance to change.

Topic 2

Communication in Change Management: This section covers developing a communication strategy

Topic 3

Change Management Models and Theories: This section discusses Lewin's 3-Stage Model, Kotter's 8-Step Process, ADKAR Model, and Kübler-Ross Change Curve.

Topic 4

Introduction to Change Management: This section covers the definition and importance of change management, types of organizational change, and the role of change managers.

Topic 5

communication methods and channels, and effective messaging for different stakeholder groups.

Topic 6

Organizational Culture and Change: This section covers the understanding of organizational culture, the impact of culture on change initiatives, and cultural change.

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APMG-International Change Management Foundation Exam Sample Questions (Q60-Q65):

NEW QUESTION # 60
Which of the common Agile concepts, behaviours, and techniques comprises fixed periods of time, at the end of which an objective has been met?

A. Focus on frequent delivery
B. Minimum viable product
C. Timeboxes (also known as sprints)
D. Full transparency

Answer: C

Explanation:
Comprehensive and Detailed In-Depth Explanation:
In Agile methodology, as covered in the APMG Change Management Foundation, Timeboxes (Option B), also known as sprints in Scrum, are fixed time periods (e.g., 2-4 weeks) during which specific objectives or deliverables are completed. This structured approach ensures focus and progress. Minimum viable product (A) refers to a basic product version, Full transparency (C) to open communication, and Focus on frequent delivery (D) to regular outputs-none inherently involve fixed time periods with completed objectives like Timeboxes.

NEW QUESTION # 61
Which management approach is recommended to help people through the'endings'phase of Bridges model of human transition?

A. Be clear about the scope of the change
B. Concentrate on the emotional content of issues
C. Encourage people to turn their backs on the past
D. Look for quick successes to announce

Answer: B

Explanation:
Explanation
Bridges model of human transition is a framework that describes how people experience and cope with change. The model consists of three phases: endings, neutral zone, and new beginnings. The endings phase is when people have to let go of the old situation and deal with the loss and uncertainty that comes with change.
The recommended management approach to help people through this phase is to concentrate on the emotional content of issues, that is, to acknowledge and address the feelings and reactions that people have, such as anger, denial, or sadness. This can help people to accept the change and move on to the next phase.
References:
* https://www.mindtools.com/pages/article/bridges-transition-model.htm
* https://www.wmbridges.com/about/what-is-transition/

NEW QUESTION # 62
Which of the common Agile concepts, behaviours, and techniques delivers a version of a product with just enough features to be usable by early customers who can then provide feedback for future product development?

A. Self-organised teams
B. Empowerment
C. Full transparency
D. Minimum viable product

Answer: D

NEW QUESTION # 63
Which approach to fostering engagement and collaboration represents best practice for getting the MOST from social channelsduring change?

A. Allow people to evolve local rules on how to use social media
B. Make clear to people what is considered acceptable use of social media
C. Encourage people to make unrestricted use of social media
D. Encourage individuals to link workplace social media wit external contacts

Answer: B

Explanation:
Explanation
Social media is a type of communication channel that allows for online interaction and collaboration among people. Social media can be used to foster engagement and collaboration during change, as it can provide information, feedback, support, and innovation. However, social media also poses some challenges and risks, such as misinformation, distraction, or conflict. Therefore, the best practice for getting the most from social channels during change is to make clear to people what is considered acceptable use of social media, such as the purpose, tone, frequency, and content of the messages. The other options are not best practices, as they either encourage unrestricted or restricted use of social media, which can have negative consequences for the change.

NEW QUESTION # 64
What is defined as "The means by which an organization increases involvement of its employees and other stakeholders with organizational change"?

A. Line Leader
B. Change Agent
C. Sponsor
D. Engagement

Answer: D

Explanation:
Comprehensive and Detailed In-Depth Explanation:
The definition provided in the question matches the APMG Change Management Foundation's description of Engagement, which is the process of involving employees and stakeholders in change initiatives to build commitment and ownership. Engagement is a deliberate strategy to enhance participation and support, distinguishing it from roles like Change Agent (an individual facilitating change), Sponsor (a senior leader championing change), or Line Leader (a manager implementing change locally). The focus on "increasing involvement" aligns directly with Engagement as a foundational concept in stakeholder management.

NEW QUESTION # 65
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Karl Taylor Karl Taylor

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